OHS&E, Privacy and Risk are all about Service Excellence

A service approach to occupational, health, safety, environmental, privacy and risk management issues means that your underlying approach is not one of compliance, but one of creating an environment that is safe and productive for your staff, and one that is safe and respectful for your customers.

A service approach means that you proactively schedule reviews of these aspects of your work so that you are never out-of-date. This means that you may go over and above standards set out by the law. Sometimes they just aren’t what the standard should be.

What is your organisation’s approach to these aspects of service excellence?
©Copyright Gary Ryan 2011
Research Participant
I used to get quite stressed about safety compliance issues. Once I shifted my thinking and recognised that safety isn’t about compliance but about being able to deliver great service, it somehow made it easier.
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