This Sunday it is Father’s Day. When collecting my two youngest sons from school yesterday, my seven-year-old son, affectionately known as ‘D-Man’, was covering a paper bag with a drawing he had just completed in class.
“Dad, you can’t see what’s inside the bag because it has the presents I bought for you from the Father’s Day Stall.”
“Okay, don’t worry I promise I won’t look.” I said.
He then went on to say, “Dad, when we get home, can you give me ten dollars?”
My eldest son is 17 and is eagerly searching for his first car. We have two parameters for his search. The first is his car must have a 5 Star ANCAP Rating, and the second is our budget.
Prior to facilitating a Safety Conference for Programmed with my good friend Jock Macneish in 2011, I would have shared different criteria with you regarding a first car for my son. He was only 11yo at the time so my criteria were somewhat premature, but a story shared by Programmed’s Managing Director Chris Sutherland changed my mindset.
This is linear innovation at its best! Take the need to give a safety demonstration, add in the problem that very few people normally watch them, sprinkle in entertainment and viola, you have something worth watching that also provides safety instructions. Brilliant!
A service approach means that you proactively schedule reviews of these aspects of your work so that you are never out-of-date. This means that you may go over and above standards set out by the law. Sometimes they just aren’t what the standard should be.
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| ©Copyright Gary Ryan 2011 |