Category Archives: Shared Vision

Why Creative Tension Trumps Problem Solving

Creative Tension involves three simple concepts that, when put together, create a structure that provides the energy for effective action. Many of you will have seen me refer to the ‘elastic band’ metaphor (see TEDx Talks – Creating a Plan For Personal Success) that enables us to create the life we desire.

You see, Creative Tension is about creating what we want. Problem Solving, on the other hand, largely focuses on what we don’t want.

Artists tend to use Creative Tension while people in business tend to use Problem Solving. My argument is that business people should follow the practices of artists and also focus more on using Creative Tension rather than Problem Solving.

Artists
Imagine that Pink has decided to write a new album. What approach do you think would provide Pink with the biggest probability of creating an album full of smash hits.

a) To take the approach that at the start of the writing process that she has a problem to resolve. The problem is, “I don’t have any new songs ready to put on my album.”

To resolve this problem Pink may recruit a bunch of her musician friends and brain-storm a heap of ideas that they believe would be likely to eventually generate the ‘right’ songs for her album. As each song is recorded Pink’s problem would reduce because she would now have some songs for her album. Finally Pink would finish her album and release it to the public.

b) To take that approach that an album is a work of art and that the art requires some form of inspiration. Focusing on the quality of the album that she wishes to create, Pink would generate a number of experiences to enable her to fully picture what the album will be like.

Once the ‘direction’ of her album is clear, Pink would then recruit artists to help her to bring her ‘picture of success’ into reality. The number of songs on the album and the length of the songs would all fit into Pink’s vision of what the album was going to look like. Eventually, Pink would ‘create’ the album that she desires.

Music, art and films are all treated as creations to be made rather than problems to be solved. Alfred Hitchcock is famously reported to have refused to let his writers ‘close out’ a story line too early. Instead, Hitchcock would prefer to ‘hold the tension’ of an unfinished storyline so that true creativity amongst he and his writers could be inspired. The result; Hitchcock became one of the greatest film directors of all time and is still known today for creating stunning plots, scenes and movies.

Business people
Business people want to be successful, just like artists do. However business people are trained to see problems and to focus on fixing those problems. Common problems that business people try to fix include:

* The problem of under-performance
* The problem of low motivation in employees
* The problem of maintaining efficiencies
* The problem of low supply and high demand
* The problem of high supply and low demand
* The problem of not enough resources
* The problem of poor communication
* The problem of poor internal service
* The problem of poor external service

Really, this list could go on and on, but I think you ‘get’ the picture.

Business people use the same approach to these problems as described in ‘a’ above for the artists. They gather a group of colleagues, brainstorm a bunch of ideas to resolve the problem, select the ‘best’ answer and then implement that answer in the hope that the problem is resolved.

Usually the ‘best answer’ does have an impact on the problem and it does reduce in its intensity. As this occurs and the original problem is less of a problem, less effort is put into resolving the problem. Why? Because now other, more serious problems require focus. And so the process goes, on and on and on. A bit like a dog chasing its tail!

What if, on the other hand, business people learnt to focus on what they are really trying to create? Rather than focusing on problems that need to be resolved, what if business people focused on the customer experience, the employee experience, the community experience of their service or product? And what if this focus was present at all levels of the organisation?

There is a difference between art and business
Art is generally not released to the public until it is created. In many ways art is created in a vacuum. Once created it is then released. Business is different. Much of what goes on in a business can’t be placed into a vacuum until it is created. The way the world works simply won’t allow it. In business we ‘change the wheels on the bus while the bus is driving down the road’.

It is for this reason that problem solving, in a business context is still relevant. There are some problems that simply have to be resolved. Such as an unhappy customer ‘right now’. However, what if problem solving in a business was provided within the context of Creative Tension? In other words, what if the experience that we are trying to create for our customers, or the experience and culture that we are trying to create for our employees was the guiding force for our strategy, actions and problem solving?

Creativity is challenging because of the tension that is generated when we become clear of what we want, but have no idea of how to bring what we want into reality. Artists experience this tension all the time and have learned to embrace it. Business people on the other hand are scared out of their minds when they don’t know ‘how’ to bring the future they desire into reality. This is why most business people focus on Problem Solving rather than Creative Tension. Problem Solving is simply more comfortable. “We know ‘how’ to problem solve. We don’t know ‘how’ to create.”

If you are not sure of what I mean you might like to view the video The Gates (below). As you watch the short video, consider the power of Creative Tension that went in to bringing the vision of art on such a large scale into reality.

How present is Creative Tension in your organisation? What are your examples?

Please feel free to comment on this article.

Gary Ryan is a founding Director of Organisations That Matter and can be most easily contacted at Gary.Ryan@orgsthatmatter.com .

I would like to recognise Robert Fritz whose writing over the past two decades has inspired my thinking and practice on this topic.

Gary Ryan enables individuals, teams and organisations to matter.
Visit Gary at http://garyryans.com

New Book Release – Go Further Together

Go Further Together – 31 lessons from the road and the workplace

Description
Go Further Together by Andrew O’Brien, Sue O’Brien and illustrated by Jock MacNeish is a collection of lessons based on stories from Andrew and Sue running more than 50 marathons together and Andrew and Jock working with organisations.

Each lesson is accompanied by a conversation starting picture from Jock and either an insight from Andrew and Sue (lessons from the road) or a comment from people working in organisations (lessons from the workplace).

About The Authors
Andrew and Sue O’Brien are passionate about healthy relationships and creating desired futures. They combine this with a love of running together and a dedication to inspiring others to be active through their speeches, presentations, books, workshops, blog www.coupleontherun.info and websites www.coupleontherun.com and www.Partnerunning.com.

In 2008 Andrew and Sue ran 8 Marathons in 8 Countries in 8 weeks and became know as the “Couple on the Run.” Partnerunning combines Andrew’s “Desired Futures” framework and extensive CEO experience with Sue’s expertise in fitness and exercise.

Sue O’Brien is a tour de force. She is a recognised expert in the fitness industry with 25 years experience teaching, coaching and helping individuals meet their goals. Her achievements include having completed over 50 marathons and having represented Australia at the World triathlon championships.

Sue is the author of “Couple on the Run” and “Lessons from Running Relationships” and is already working on her next project “Partnerunning : How to go further together.”

A strong campaigner for the benefits of health and fitness for success in life, Sue is currently researching women’s health and teenage fitness. Topics that are of particular importance in her personal life, as a mother of two.

Andrew O’Brien is passionate about assisting people create “Desired Futures” and since experiencing a period without personal vision during his 20’s he has devoted himself to becoming an expert in developing personal and organisational vision so as to create desired futures for individuals and organisations. A gifted and sought after facilitator, together with Gary Ryan, Andrew founded the Organisations That Matter Group which oversees an increasing range of successful business activities. Andrew lives with Sue by the bay in Melbourne, Australia and spends as much time as possible in the warmth of South East Queensland and Arizona. After more than 20 years working as a CEO in the services, retail, food, fitness, sports, facility management and higher education services industries Andrew now devotes his time to working with individuals and organisations to create “Desired Futures”.

A former winner of a Customer Service Institute of Australia CEO of the year award Andrew has a bunch of masters degrees in business and management and a doctorate on shared vision which was the initial catalyst for the “Desired Futures” series of books.

Andrew is a Thought Leaders Mentor and works with CEOs and executive leaders to develop corporate thinking for commercial advantage.

Jock Macneish was born in Trinidad and went to school in Scotland. He studied Architecture in London and in Melbourne and has worked in many parts of the world, including two years in Papua New Guinea. His work covers Architecture, Acoustic Consultancy, Illustrations and Cartooning. Jock now runs a company that creates images designed to carry ideas. He calls them “Strategic Images”.

He lives in the hills near Melbourne where, if he heard a hooter, he’d assume there was a bushfire rather than the start of a marathon.

Book Details
Total length: 106 pages

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Price $25 (Australian) plus postage and handling
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Postage: $5 within Australia, $9 everywhere else

Order the book via our secure server here.

Gary Ryan enables individuals, teams and organisations to matter.
Visit Gary at http://garyryans.com

Learn How A Strategic Conversation, Twitter And A Customer Summit Helped Telecom New Zealand

Strategic conversations are conversations that include anywhere from 12 to over 1,000 people. These conversations are designed to enable large groups of people to quickly ‘get on the same page’. This can include gaining clarity regarding a desired future, understanding the current situation in the context of the desired future, to then agreeing on the steps to be taken to move forward. New technology including twitter has suddenly and exponentially increased the power and possibilities for strategic conversations.

Recently Dr Andrew O’Brien from Organisations That Matter facilitated a strategic conversation that was hosted by the CEO of Telecom New Zealand as part of their Customer Summit process. Twitter was used to include people from ‘outside the room’ and proved to be an outstanding success. Our understanding is that this was a world first for this type of conversation.

If you are interested in finding out more about that specific conversation, check out this blog that was posted by a participant.

As a facilitator of strategic conversations is it exciting to see the possibilities that new technology is bringing to ‘face to face’ communication. The question for you to consider is, ‘when do you plan to host a strategic conversation?’.

Gary Ryan enables individuals, teams and organisations to matter.
Visit Gary at http://garyryans.com