What Really Matters! Volume 2, Number 4, 2010 is now released.

This issue includes contributions from Tanya Rutherford and Alicia Curtis.

The ebook is created from the top articles that have appeared on the OTM Academy during the period October 1st 2010 through to December 31st 2010.

Topics include:

• How to create the conditions for team members to maintain their motivation
• The role of awareness in providing service excellence
• Various ways to ensure a consistent and high level of service delivery
• The link between listening and conversational skills
• Identifying personal values
• Workplace trust
• Problem solving
• Planning for 2011
• and much, much more!

As this is a free ebook you have permission to share it with others, providing you do not change or alter the ebook in any way.

You can download the ebook here. 

I encourage you to search the blog tags on this site for all the other free ebooks that are available for you.