Tag Archives: values and decision making

Employability, Employability Skills, Leadership Development, Life Plan, life success, personal development plan, Personal Vision, personal vision plan, plan for personal success, yes for success

To trust means that you are okay with being vulnerable

I am fortunate that my work provides me with countless opportunities to work with teams. One of the activities that I enjoy facilitating is asking the participants to form small groups and to name the characteristics of the effective and ineffective teams of which they have been members.

Examples can come from any team experience and I encourage participants to broaden their thinking about their definition of a ‘team’. Some examples of this definition include:

  • A workplace
  • A family
  • A university study group
  • A sporting team
  • A community group
  • Traveling with friends or family

After providing the participants with enough time to share their stories, I collect the results.

An interesting characteristic that always comes up for effective teams is trust. Similarly, a lack of trust is always raised as a characteristic of ineffective teams.

Trust. Easy to say. Hard to give.

Why? It is my view that trust involves a willingness to be vulnerable. In a team environment, to trust your team members means that you have faith that they will do what they say they will do to the best of their ability. When I ask program participants to describe what it was like to be trusted, they say things like:

“He never looked over my shoulder. Even though it was the first time I was doing this task, he asked if I needed any further help and I said that I didn’t. He told me that I could contact him at any stage if my circumstances changed. If I were him I’m not sure that I could have trusted me like he did. And that was special. I think I actually did the job better because I was trusted. I found it really motivating.”

“She was the leader, there was no question about that. But when we allocated tasks and she was clear that we understood what needed to be done, she let us ‘go for it’. Her door was always open and we knew that, and from time to time we would go to her for help, either physically or via email or on the phone. She was always available when we needed her. But she never, ever behaved like she didn’t trust us. It never felt like she was looking over our shoulder making sure we did it exactly how she would. And this was an important project. And we knew that, and we respected that. That’s why we created such a wonderful result. We were a real team and she trusted us!”

You can’t fake trust. It is either genuine, or it isn’t. In today’s complex world it is nearly impossible to ‘go it alone’. Leaders have to trust their team members to do their job, even if the leader could do parts of the job ‘better’ on their own.

To trust, however, requires the leader to be okay with being vulnerable. Trust can’t be broken if it isn’t given. Genuinely trusting someone means that you are prepared for the possibility that they might break your trust, which in turn makes you vulnerable.

In our world of accountability and responsibility, trust can become very hard to ‘give’. If I’m the leader, the ‘buck stops with me.’ If this project fails, then it’s my fault.

Trust is complex, isn’t it!

I doubt there is any golden rule with regard to trust. I am a trusting person, but I am not prepared to trust ‘just anyone‘. I use all my ‘three brains’ (I’ll explain what that term means in a future article) to decide whether I will trust someone or not.

Each time I trust someone I am conscious of the choice that I have just made. Trust is behavioural, so saying, “I trust you” means nothing, if all I do is look over your shoulder every step of the way. Being prepared to be vulnerable is a tension leaders have to grapple with.

Are you prepared to be vulnerable?

What are your experiences of trust both as a team member and as a leader?

How have you managed the ‘vulnerability‘ tension?

The chances are that if trust is not present in the right circumstances, then high performance is unlikely.

What is the bigger risk; the preparedness to be vulnerable and to risk achieving high performance or the preparedness to be ‘safe’ and therefore achieve under-performance?

Gary Ryan enables organisations, leaders and talented professionals to move Beyond Being Good.

 

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Employability, Employability Skills, Leadership Development, Life Plan, life success, personal development plan, Personal Vision, personal vision plan, plan for personal success, yes for success

In business some things are just plain wrong

It turns out that something far more profound than my birth occurred in 1968.

My wife and I recently viewed a film called, Made in Dagenham. The film tells the story about 187 female machinists who went on a three-week strike at the Ford factory in Dagenham, England. Initially the women were outraged that they had been classified under a waMade in Dagenhamge review as ‘unskilled’, and became more indignant when they became acutely aware of the difference in classification and wages between themselves and men doing exactly the same work.

What I found fascinating about the film and my research was that the women, led by Eileen Pullan were not skilled negotiators. They had to defend their actions within the union movement itself (largely run by men) the factory (which employed nearly 40,000 men) and their community. Their strike quickly shut down the entire Dagenham operation ‘laying off’ thousands and thousands of workers.

They stuck to their principles because the behaviour of management, while generally accepted at the time, was just plain wrong. The same level of work should receive the same level of pay irrespective of gender.

Despite the enormous pressure to return to work (including from some of the women’s husbands who had been laid off) the women stuck to their principles and only returned once a guarantee for equal pay had been established and brokered by Barbara Castle, then the Secretary of State for Employment and Productivity. At the time the Secretary’s direct intervention with the women was a breach of normal protocols.

As a result of the strike the Equal Pay Act was passed in 1970, leading the way for equal pay for women throughout the Western World.

The story and its impact highlighted for me that some business practices and/or behaviours of management are just plain wrong and need to be treated as such. The courage of the Dagenham women highlights how a single-minded approach to ‘righting wrongs’ even in the most lopsided of ‘fights’ can and does result in positive change.

It would be inaccurate of me to suggest that equal pay for women is now a non issue. Quite simply it isn’t. But the Dagenham Strike started the ball rolling in a positive direction.

I recommend watching the movie, not just from an entertainment perspective but from a historical one as well.

Finally, what ‘wrongs’ need to be ‘righted’ in your organisation?

Gary Ryan enables organisations, leaders and talented professionals to move Beyond Being Good.

Employability, Employability Skills, Leadership Development, Life Plan, life success, personal development plan, Personal Vision, personal vision plan, plan for personal success, yes for success

Life’s journey teaches values

Mike Sheahan’s Open Mike interview with former Brisbane Lion’s coach and three-time premiership player Michael Voss provided a clear insight to the relationship between personal values and workplace decisions.

Sheahan queried Voss about his fallout with former teammate Daniel Bradshaw who left the Brisbane Lions at the end of the 2010 season. Voss shared that he had spoken with Bradshaw on a Tuesday at the end of the season and informed him that there wasn’t any truth in the speculation that Brisbane was making a deal to include Bradshaw in a trade to Carlton so that Brendan Fevola could be recruited to Brisbane. Three days later Voss said that he called Bradshaw to tell him that things had changed and that he was in fact, being considered as part of the deal for Fevola.

Gary RyanBradshaw then left the Brisbane Lions on his own terms and moved to the Sydney Swans. Voss admitted that he had lost his friendship with Bradshaw as a result of the process and that he felt that something wasn’t quite right with the change in the club’s position about Bradshaw over a three-day period. Voss also revealed that despite not feeling right about what was happening he contacted Bradshaw and spoke with him about what had happened and their relationship deteriorated from that point.

The big lesson for Voss was that the experience highlighted the importance of staying true to his values and as such he became a far more values based coach after that experience.

This example highlights that life’s journey will place you in positions where you need to make values based decisions. While this example involves an elite sport ‘workplace’ it is a workplace none the less. You too will face values based challenges in your workplace.

A challenge is that you may not really know what your values are to help you in such circumstances. From my perspective, you never stop learning about your values and even if you do know them, life will continue to offer you opportunities to understand them at a deeper and deeper level.

If you are not clear about your values then one way to gain a better understanding of them is to reflect on the way you feel about the outcome of your decisions or actions on an issue that has been a dilemma for you. How you feel will ‘tell’ you whether your actions were aligned with your values or not. As an example Voss said that his actions didn’t ‘sit well‘ with him and he felt that somehow he ‘…hadn’t done the right thing‘.

None of us are perfect. In an ideal world you would have absolute clarity about your values so that any workplace scenario that confronted you could be easily navigated by your values. But sometime your values won’t have been truly tested to see how important to you they are. It is the result of being tested where you really discover what your values mean to you and how you can use them throughout your career.

On this occasion Voss admitted that he got it wrong and I applaud him for his courage and honesty. The important thing to do is to learn from these experiences. You are no different. Use life’s journey to help you to clarify what your values are and then use them to guide your behaviour at work. You will find that will go home each night feeling more calm and satisfied with your behaviour as a leader despite the challenges that work can throw at you.

Gary Ryan enables organisations, leaders and talented professionals to move Beyond Being Good.