Category Archives: Storytelling

Lessons about mateship from a 7yo

This Sunday it is Father’s Day. When collecting my two youngest sons from school yesterday, my seven-year-old son, affectionately known as ‘D-Man’, was covering a paper bag with a drawing he had just completed in class.

“Dad, you can’t see what’s inside the bag because it has the presents I bought for you from the Father’s Day Stall.”

 “Okay, don’t worry I promise I won’t look.” I said.

He then went on to say, “Dad, when we get home, can you give me ten dollars?

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Workplace safety starts at home

My eldest son is 17 and is eagerly searching for his first car. We have two parameters for his search. The first is his car must have a 5 Star ANCAP Rating, and the second is our budget.

Prior to facilitating a Safety Conference for Programmed with my good friend Jock Macneish in 2011, I would have shared different criteria with you regarding a first car for my son. He was only 11yo at the time so my criteria were somewhat premature, but a story shared by Programmed’s Managing Director Chris Sutherland changed my mindset.

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Do you have any Gloria’s working with you?

When working for Commercial Services at Monash University which had 750 staff over 28 sites providing a wide range of services for the students and staff of Monash University’s nine campuses, the CEO asked me to lead a recognition and reward project called Project Grateful.

He was a fan of Disney and had previously attended the Disney Institute’s leadership programs.

He handed me a ‘Star Card’, a card the size of a business card that read, “You’re a Star!” on one side, and had room for an employee to identify a colleague and create a short hand written note to either thank them or congratulate them for doing something useful, on the other side of the card.

Continue reading Do you have any Gloria’s working with you?

Your Stories Matter For Career Progression

If you are looking to prepare yourself to take on a new career challenge, how do you capture your experiences in a useful way?

Your stories are important in the context of both creating your resume (The Essay Expert’s specialty!) and preparing for an interview.

Are you the right fit?
Once you are in front of your prospective employers, your goal is to communicate that you are the right fit for their organization. The interview is largely about testing your personality. The interviewers already know that you have the right technical skills or a demonstrated ability to learn them. What they don’t know is whether or not you will fit in their company culture.

This is where your stories about your employability skills kick in.

95% of interview questions are behaviorally based. This means that you will be asked questions that require you to provide an example about how you have demonstrated your employability skills in the past. If you haven’t prepared your answers, you will likely fumble your way through your interview.

Tell us about a time…
As an example, imagine being asked, “Please tell us about a time when you had to work with a difficult person.”
This question is meant to elicit how well you will interact with your fellow employees. Will you be a good team member to have around the office?
If you have prepared stories about teamwork, communication, leadership and problem solving, you will quickly be able to modify one of your existing stories to provide a succinct and coherent answer to this question.

If you haven’t prepared your stories, your face could turn white, the blood draining from your brain: “I’m not sure. I can’t think of one right now. I know that I have worked with difficult people before but I can’t think of one right now. Sorry.” It is not unusual for these sorts of responses to be heard in an interview.

How do you think the interviewers will judge your organizational “fit” with this kind of response?

A structure to rely on
Now here’s the good news: Interviewers have formulas that they listen for with regard to how your answers are structured. If you know the formula, you can prepare so you don’t get caught off guard.
One common formula is the CAR (Challenge / Action / Result) method. When answering a question such as the one above about working with a difficult person, you might choose a CAR story that you had prepared.

Let’s break down the components of a CAR story so you can create some of your own:
‘C’ is for Challenge or Circumstance. What situation sets the scene for your story? What was the context? Who were the players? What goal were you (as a team or individually) trying to achieve? What roadblocks stood in the way?
Although the first place to look for CAR stories is in your work experience, some of your best examples might come from family, recreational, or other extracurricular activities. This is especially true if you are a new graduate, but might be relevant even if you are a seasoned professional. If you planned a wedding, for instance, you learned skills that will apply in any paid position where you might be asked to organize a project or event. And if you get along well with your family, that’s a great sign that you will be a great person to have in the workplace!

‘A’ is for Actions. This is where you differentiateyourself. What did you do that made a difference? Be specific and include the most pertinent actions that you undertook. In the example above, you may have recognized that part of the reason for the “difficult” person’s behaviour was that you hadn’t been clear in your communication. So you may have stopped talking and just listened. Perhaps you discovered that they had misunderstood what you said—enabling you to communicate your message in a way they could comprehend.

‘R’ is for Results. This is the “So what?” part of your story. The results you have produced are some of the most important employability skills you can demonstrate. In the above example, your effective use of communication through improved listening may have resulted in a clearer understanding for the entire team of what it was trying to achieve—which in turn created a high level of focus and ultimately a successful project. You might even add that a big lesson from this experience was that through effective communication, you realized that the “difficult” person in question wasn’t that difficult after all. By sharing your results, you emphasize the positive impact you can have on an organization.

Reap the benefits of preparation
Preparing your CAR and employability skills stories, complete with results and lessons learned, provides you with flexibility when answering questions. You will be able to simply listen to the question and then select the most appropriate story to answer it. Your answers will be well-thought-out and evidence-based, and will make your interviewers engaged and favourable toward your application.

The power of telling your stories through a structure such as CAR is that it enables you to shine and reveal your personality, in addition to demonstrating how well you prepare for important meetings (yes, an interview is a meeting!). Your interviewers are then in a position to objectively judge how you would fit in the organization.

If you’d like to learn more about how to prepare yourself to be a successful interviewer and Young Professional, including another powerful formula for creating your stories and examples, then access What Really Matters For Young Professionals!

Gary Ryan is the Founder of Organisations That Matter, author of What Really Matters For Young Professionals! and creator of the Yes For Success online platform for creating and executing a life of balance and personal success!

Visit Gary at http://garyryans.com

Michelle Obama’s Speech an Example of the Power of Story and Metaphor

Irrespective of your political persuasion I encourage you to watch Michelle Obama’s speech at the Democratic National Convention.

In particular I encourage you to note her use of story and metaphor to carry her message. I don’t know whether she had support in constructing her speech (it is unlikely that she didn’t have help) but on many levels that doesn’t matter, it is her delivery that I encourage you to view.

Story and metaphor are extremely powerful in terms of conveying messages. Consider the fact that Michelle doesn’t use any props throughout her speech. The entire 25 minutes is simply her constructed from her voice and using the power of tone, scanning, metaphor and story to carry her messages.

Gary Ryan enables individuals, teams and organisations to matter.
Visit Gary at http://garyryans.com

Discover Three Steps To Bring Your Organisation’s Values Alive Through Storytelling

Organisational values are too often left to gather dust on office walls. If you are a leader and your organisation has values, how regularly do you bring those values alive in conversations with your team members? The usual response is, “Not very often.” Yet when we ask leaders if they believe in their organisation’s values they reply with a resounding, “Yes!”.

So what is the problem? Why is it that so many leaders struggle to host conversations with their team members about their organisation’s values?

The answer often lies in two issues. Firstly leaders simply forget to take responsibility for keeping their organisational values alive by talking about them with their team members. Such behaviour is simply not on their radar.

Secondly, many leaders aren’t taught how to tell effective stories. It is assumed that leaders know how to tell stories. In part this is true. People DO know how to tell stories. However, telling effective stories is different. Telling effective stories requires some structure.

Thankfully most storytelling structures are quite simple. Here’s one that most of you will remember from your childhood. The structure was effective then, and it is still effective now.

Step 1 – Start the story.
This usually involves setting the scene and context of the story. For stories regarding the organisations values you would explain a situation and set the scene that you are going to explain how the organisation’s values can be used in real situations.

Step 2 – Explain the middle section of the story
This usually involves the details about what happened and who did what. It is where the rationale behind how the values were used would be explained.

Step 3 – Finish the story
This section provide the “So what!” part of the story. What was the result? In this case, what was the impact of using the organisation’s values to guide decision making and actions.

These three steps effectively catalyse Conversations That Matter®.

An example

Start
When I was on the executive team of a medium sized business some legislation was passed that affected $14million of our revenue. In 12 months time it would be gone. This revenue directly paid the salaries of over 200 people.

Middle
Having already performed some scenario planning on this outcome, the executive team met to confirm what would be done for the staff to ensure that the values of integrity, teamwork, service and community were upheld throughout a difficult period. A decision was made to use the organisation’s training and development budget to up skill the staff in resume writing, interview skills and outplacement programs to ensure that as many staff as possible could find new jobs.

End
All staff who wished to access the support were provided with the training and outplacement support that they required. While it was a difficult period for everyone involved staff consistently reported that while they wished that the situation had not occurred, they were delighted with the support that the organisation had provided them throughout their transition. The vast majority of staff found new jobs and opportunities that fitted with their career aspirations.

A significant benefit of storytelling is that it helps people to makes sense of situations. After you have told a story it is worth asking people if the story has triggered any similar examples that also might show the organisation’s values in use. When listening to their stories listen for the start, middle and end. Not everyone tells stories correctly so they might miss out some important parts of the story. If you are listening you can help them out. For example, if someone shares a story but leaves out the end, ask, “What happened? What difference did your actions make?”. You’ll be amazed at the difference asking such questions can make to the quality of your team members storytelling.

Using this technique can create highly engaged and flowing workplace conversations. Without even knowing it your team members will start to deepen their understanding of what your organisation’s values really mean in action. So, set aside 15 minutes once a month in your team meetings and see if you can bring your organisation’s values alive through storytelling. Follow the simple start, middle and end structure and you’ll be surprised just how effective it can be. Please leave a comment or let me know how you go using the three steps for organisational storytelling.

Gary Ryan enables individuals, teams and organisations to matter.
Visit Gary at http://garyryans.com