Category Archives: yes for success

Habits and personal success

 

Creating life balance and personal success requires that you master your habits. The start of the entry for the definition of the word ‘habit‘ on Wikipedia reads, ‘routines of behavior that are repeated regularly and tend to occur subconsciously.‘ Daniel Pink in his book Drive references many research papers that show that humans are regularly irrational from a behavioural perspective. Your motivation for doing what you do doesn’t always make sense from a rational perspective. You buy things that you cannot afford. You stay in an unhealthy relationship. You accept the poor behaviour of your boss. You don’t save for your retirement even though there is ample evidence to suggest that this is the smart thing to do if you wish to have the same level of living standard in your retirement years. You hold on to bad investments long after they have gone sour. You continue smoking after you have had a heart attack.  I think you get the picture.

Much of your behaviour is irrational and subconscious. You don’t really know why you do what you do but you do it anyway. In other words, your behaviour is driven by habits and these habits are often irrational.

Crethe traffic lights on white background, Gary Ryan, Yes For Success, life plan, plan for success, life balanceating life balance and personal success requires that you raise your awareness of your habits. To do this you need to become more conscious of your behaviour and/or ask a trusted friend to point out the habits they see you doing. Give them permission to tell you things that normally you might not like to hear. Not everything they say will be bad. A number of your habits will be good.

Once you identify your habits you need to assess whether they should be kept or whether they should be stopped. The task of categorising your habits should always be done in the context of whether or not your habits are taking you toward your definition of life balance and personal success, or whether they are taking you away from that definition. Keep doing the habits that are taking you toward the success you desire and stop doing the habits that are taking you away from what you desire.

Stopping habits isn’t easy but it is necessary for the third category of habits to be commenced. This category of habits are the ones that you need to start. The time and effort that is required for this category of habits is obtained from the habits that you stop. So you don’t have to find more time to create more life balance and personal success.

Keeping, stopping and starting habits all require that you know what life balance and personal success looks like for you. If you don’t know then check out the Yes For Success Program here.

 

Gary Ryan enables organisations, leaders and talented professionals to move Beyond Being Good.

Customer mistakes are your problem

If you are in business then you know that customers make mistakes. They get things wrong. They don’t read the information that you have provided them. If they have read the information they mis-understand your message. They don’t turn up when they are supposed to. They miss bookings. This list could go on forever!

Gary Ryan, Yes For SuccessAs service providers we can either see these mistakes as a pain in the neck and wish for the day when our customers will no longer make them. Or we can see these mistakes as opportunities to innovate so that the mistakes are either eliminated, reduced or mitigated.

Recently I flew to the USA with my wife and five children. International travel with five children can be a stressful experience. Anything that the airlines can do to cut the stress is a blessing. Anything they do that increases stress makes the travelling experience more challenging.

Despite being an experienced traveller I forgot to arrange our visas for entry to the USA. This error, my error, was surfaced while we were checking in.

“I’m sorry sir, but you can’t check in until your visas have been approved. Here is a card with a website address for you to quickly complete your application. Please move your bags to the side so that I can check in the next customer. There is an internet cafe just down the foyer past gate 60.”

I made the mistake. The airline, in this case United Airlines was not to blame for my mistake. It was my fault. That said, at that moment, how do you think I felt about United Airlines? The error wasn’t theirs, but in that moment I felt that somehow they were responsible, even though they weren’t.

I ran through the airport to find the internet cafe. I then spent over fifty minutes completing my online applications. Each application took about eight minutes to complete. You can imagine my stress levels rising. As each minute passed we were getting closer and closer to being excluded from being able to board our flight. Twice through the application process the computer I was using crashed, meaning that I had to reboot it and I had to restart the application process again. Everything around me became a blur. All I was focussed on was completing the applications so that we could check-in and board our plane.

Finally all seven applications were complete. I ran back to the check-in counter. We were the last people to be checked in. The staff were wonderful as they helped us through this process as more forms needed to be completed and we still needed to clear customs. As we were checking in the staff told us that it had been one of those days where multiple people had not completed their visa applications. My mistake as a customer had also made life for the staff more difficult as they too were frustrated by their inability to complete the check-in process in a timely manner.

When we were finally on the plane and I had some time to catch my breath, wipe the sweat from my brow and reflect on my mistake, it dawned on me that the staff had indicated that there had been a pattern of customers making the same mistake that I had made.

From a business perspective I find patterns interesting. They can often lead to opportunities. We had waited in line for over an hour before being checked in. A United Airlines staff member had been ‘walking’ the line asking us if we required tags for our luggage. Many people found this service useful. However, what if this staff member had also been asking customers if they had completed their visa applications? If I had been made aware of my mistake earlier I could have completed the online application process while my wife and children were waiting in the check-in line.

United Airlines also had access to a system that informed them about our visa status. I know this because the staff member who checked us in accessed this system to check our status. I wonder whether this information could have been used to contact me three days before our flight. Imagine if I had either received an email, a text message or even a phone call three days before our flight informing me that I was yet to complete my visa application. Imagine if I had received this information by all three communication channels. I could have been pre warned of my error so that it didn’t become an error. People missing flights isn’t good for anyone so anything the airlines can do to reduce the chances that flights are missed has to be good for both the airlines and the customers.

Flight Centre was our travel agent and once again, in this self-help world that we live in a travel agent is an expert in international travel, not me. Imagine if Flight Centre had also had a system in place to help me to help myself? After all, as experts in travel the very thing that they would know that could negatively impact my travel plans is not having appropriate visas. In fact my wife had spoken with our travel agent a few days before our departure and this issue had not been raised with her. An opportunity missed!

Once again I want to make it clear that I am not blaming United Airlines nor Flight Centre for my mistake. Rather, I am using this personal experience to highlight that organisations need to be aware of the common mistakes that their customers make and to do whatever they can to help their customers reduce those errors. Whether we like it or not, most customers will blame the organisation for mistakes that they (the customer) has made.

Customer driven mistakes are the service provider’s problem. Looking at the patterns of mistakes and then seeing these patterns as opportunities can definitely enhance an overall customer experience.

What common customer errors happen in your world and what are you doing to reduce them?

 

Learn about the Yes For Success Platform here.

Gary Ryan enables organisations, leaders and talented professionals to move Beyond Being Good.

Power and management behaviour

 

Watching university students role play salary package negotiations is fascinating. Without question the student who acts as the manager negotiates from the perspective that they have the power in the negotiation. The student acting as the prospective employee, who is trying to negotiate the best possible outcome for themself also adopts the perspective that the ‘manager’ has the power.

Several minutes in to the role plays I interrupt and tell the ‘manager’ that their CEO has a memo for them. The memo informs them that, due to the war for talent, they must do everything they can to secure the services of the prospective employee while maintaining responsibility for their budget.

Gary Ryan, Creator Yes For Success personal development programThe negotiations continue with a changed dynamic. The power has shifted. No longer does the ‘manager’ see that they have control. While having adopted an initial distributive bargaining strategy, they quickly shift to an integrative bargaining strategy. Even their body language changes. As I said this is fascinating to watch.

What is also fascinating is that the students involved are yet to begin their professional careers. Many of them have part-time jobs and/or volunteer roles and the majority of them have never had a manager’s role. Yet they follow this pattern of behaviour.

The role play is conducted as part of a Communication For Business program. In it I teach the students about the power of their mental models; their theories about how they believe the world works and how these theories directly affect their behaviour. Their perception of having or not having power affects the mental models they adopt in the role play which in turn affects their behaviour. As soon as the power is ‘shifted’ by the memo, they adopt a different mental model and their behaviour changes.

I have conducted this activity over a seven-year period and the observed behaviours have been consistent over this period of time. The perception of power has a direct implication for behaviour. This is not right or wrong. The challenge is that your mental models often act at a sub-conscious level rather than a conscious level. Either way they will affect your behaviour.

Reflecting on the activity students report that they were aware of the position they were taking in the negotiation but not aware of the deep mental models that were ‘driving’ their behaviour. Their view of the power they had or didn’t have had a direct impact on their behaviour.

What lesson does this activity surface for leaders and developing leaders alike?

Let’s assume that you value talent. If you are not aware of the influence that power has on your subconscious mental models and ultimately your behaviour, you are unlikely to treat the talented individuals you are working with as talented people. You will treat them as people who have less power than you. You will not be equals who have different roles.

Raising your awareness of your mental models is a key element for success. What is your experience of mental models and how they drive your behaviour?

Learn about the Yes For Success Platform here.

Gary Ryan enables organisations, leaders and talented professionals to move Beyond Being Good.

Innovation – value is the key

 

In its report New Concepts in Innovation – The Keys To Growing Australia the Business Council of Australia defined innovation as:

Innovation can be defined as the application of knowledge to create additional value and wealth. Innovation involves using knowledge to find new ways to create and bring about change for the better. This definition of innovation has implications for the types of activities within businesses that can be considered innovative.

First, innovation does not necessarily involve technology and technological knowledge. Successful innovation can involve the use of any type of knowledge, provided its application results in additional value and wealth.

Second, innovation is not invention. Innovation may not even require the creation of new knowledge – be it to the world or to the firm. What it does require is the inspired application of knowledge (old or new) to create additional value.

Yes For Success, Life balance, plan for personal success, Gary Ryan, Organisations That MatterWhat I like about this definition is that it makes innovation easier to understand. Value determines innovation. If you create something and it doesn’t hold value, then you haven’t innovated. In an earlier post Understanding Innovation I explained that innovation was as simple as taking something and adding it to something else. Providing the result creates value, then you have innovated. Your somethings can be anything. They can be something physical with another physical thing, such as wrapping paper and a brown paper bag that together created the Gift Bag.

They can be a concept such as portability which was added to music and you create the Sony Walkman. You can have selling white goods and providing people with access to finance for those goods and you create GE Money. You can have a passion for baseball and a desire for a large free wedding and you create a fully Sponsorship Public Wedding.

Given the Business Council of Australia advocates innovation as a critical skill for career success, take this concept and start testing the value that you create. You might just take your most successful live program and the desire to create a like-minded community and create the Yes For Success Platform!

Learn about the Yes For Success Platform here.

Gary Ryan enables organisations, leaders and talented people to move Beyond Being Good.

Who’s in control of your development?

 

Handing over 100% control for your personal and professional development to your employer is flawed. In our current world it doesn’t work. Not any more.

Yet that is the place that many of you are in. You rely 100% on your employer to develop you.

According to Mark McCrindle you are likely to have at least three different employers over the next decade. The reasons will be varied but will include you deciding to shift jobs and/or your employer no longer requiring your services. This is the world we now live in. Jobs for life are a rarity. Just ask the folk at Shell, Ford and Target in Geelong in regional Victoria, and Ford in Broadmeadows in the Melbourne’s northern suburbs. Over the next two years more than 1,900 people will be losing their jobs, many of whom will have worked for those companies for decades.

plan for personal success, Gary Ryan, Organisations That Matter, Yes For SuccessImagine if you were one of those workers. In good faith you had trusted your employer to develop you. After all you were part of their ‘big family’.

When the economy tightened, what was one of the first budget items to get cut? Traditionally, the budget item is training and development. Let’s consider some logic.

The reason the budget is getting cut is because the company is earning less money through sales. Should that trend continue then people’s jobs will be cut at some point in the future. This isn’t rocket science! Yet, if you were one of the employees in these circumstances, the writing is on the wall – at some point in the future you will be looking for a new job. It is with some irony that it is under these circumstances when you, the employee needs to be developing yourself more than you ever have before. Yet, when you have handed 100% of the control of your development to your employer you are getting less. Does this seem like a good formula for security and success?

If you, the employee have handed 100% of control for your development to your employer, then you are facing a situation where your employability is going down, when you should be aiming to have it go up.

Some more logic. When you are a job seeker is it safer to be more employable or less employable? Not a hard question, is it!

My organisation provides wonderful training and development Gary, this isn’t relevant to me!” you might say. I’m sorry, but this is relevant.

Treat the training and development that your organisation provides as a bonus. If they are a decent employer they will understand that it is in their interests to keep developing you. That said they’ll limit their development to what they think is good for you, not necessarily what is good for you, your talents and your future. I’m not suggesting that companies are bad for having this view. It is understandable and reflects how the world actually works. The important thing is that you need to understand how the system works and you need to be in control of your development.

My message is simple. Keep your development 100% in your control. Don’t hand that control to your employer. Use whatever development opportunities they give to develop your talents. Be the best employee that you can be. But don’t limit your development to what your employer provides. Do online courses, join Toastmasters (as an example if you need to improve your public speaking), do whatever you need to do to keep developing yourself.

Right at this moment what are you doing that indicates that you are in control of your development? Your security and future depend on it.

Learn about the Yes For Success Platform here.

Gary Ryan enables organisations, leaders and talented people to move Beyond Being Good.

Passion and Success

 

Passion is the first principle that underpins the Yes For Success Platform. Several years ago Denis Smith held a high pressure sales job, was drinking too much and suffering from depression.

His life lacked passion despite all the trimmings of a successful sales career.

Published with permission

Fortunately he knew ‘something’ was missing from his life and he went on a search to discover his passion. He quickly found photography and realised that he was somewhat of a natural with the camera. Upon uploading his photos to sites he discovered that his ‘good’ photos were the same as everyone else’s. But he didn’t want to be the same as everyone else.

So his evolving passion took him on a journey of discovery where he came across the concept of ‘light drawings’ through photography. With passion comes innovation and he decided to ‘play’ with the concept, creating surreal ‘Ball of Light‘ images in his photographs.

Today Denis has turned his passion into a business. More importantly he is living a life full of positivity and energy. View this short video to learn more about Denis’ story.

Personally I feel energised when I hear about stories such as Denis’ and I thank my good friend Andrew Scott (an amateur photographer himself and a friend of Denis’) for sharing the story with me.

How present is passion in your life?

Learn about the Yes For Success Platform here.

Gary Ryan enables organisations, leaders and talented people to move Beyond Being Good.

Change Perspective To Create Success

A member of the Yes For Success community shared his struggle with ‘getting the word out‘ about the great work his NGO was doing.

How should an NGO get the word out so that people know about what we are doing?” he asked.

 Jock, an extremely successful consultant, author and illustrator who is one of the members of our community asked, “Michael, if you were a retail organisation, how would you approach this situation?

Oh! That’s easy. I’d use testimonials from happy customers, ask them to spread the word, use traditional advertising and social media to highlight these points, share ‘good news’ stories, invite key people and media to events…”


As it transpired I was able to learn that Michael had a view that because an NGO has limited financial resources it would be difficult for it to spread the word about what it does.


His mindset had blocked him from taking action because his mindset had predetermined what was possible and what wasn’t possible.


When Michael reviewed his answer to Jock’s question he was able to ‘see‘ that the majority of his suggestions, while requiring effort, didn’t need a lot of funds. A change in perspective enabled him to see his problem in a different light which opened up possibilities that had previously been impossible.

This is a major strategy that successful people use. When you are stuck, find a way to see your issue from a different perspective. Look at what that perspective suggests and carry out what you can.

If you struggle to imagine a different perspective because you are so close to your own issue, then find people who genuinely want to help and are ready to propose a different perspective. Ask them what they think. Their answers could be worth their weight in ‘gold‘.

How are you accessing different perspectives? Visit our community to see how you can join an ever-growing community of like-minded people who are all striving to create their own version of Life Balance and Personal Success.

Gary Ryan enables organisations, leaders and talented people to move Beyond Being Good.

Key Steps When Planning Personal Success

Last week I surpassed 5,800 participants of the OTM Plan for Personal Success® program. The program enables participants to identify exactly what they want out of life and how they are going to create that life.

plan for personal success, Gary Ryan, Organisations That Matter, Yes For Success

The program covers:

  • One Core Concept
  • Background Research – on yourself
  • Five Principles for Personal Success and Life Balance
  • Six Vital Strategic Areas for Success

The planning process always follows these four steps:

  1. Identify what you want to do
  2. Clarify your starting point
  3. Brainstorm the strategies/actions that will move you from where you are to where you want to be
  4. Prioritise those strategies/actions so that you identify their order and/or key strategies/actions that have the highest leverage for achieving your desired outcomes

You might wonder why you don’t start with Step 2 first?

No matter what planning you are doing whether it be for your organisation, your team or yourself, you should always start with what you want to achieve. If you start with where you are then you are at significant risk of being ‘blinded’ by your current circumstances. For example if you are in a job that you don’t like because it isn’t fulfilling, you aren’t challenged and not recognised for the value that you are providing, then this will make it hard for you to create a plan to achieve what you do want from a career if your starting point for your plan is your current situation. Quite simply your current situation will have very clear examples of why you can’t have what you want out of a career.

Your current situation often provides motivation for you to move away from it, but when you create your plan you must focus on getting as clear as you possibly can about what success really looks and feels like. You must focus on the outcome you want first.

What would a fulfilling career look like? What would your relationships with your colleagues look like? Would you be working more on your own, as part of a team or a mixture of both? What would ‘respect’ look and feel like up, down and across the hierarchy of your ideal organisation? Would you be travelling a lot or not all? What would your income be?

For each of your answers to these types of questions you must ask yourself why you want what you want and picture it as clearly as possible. “But what if I don’t know exactly what I want?”, I hear you ask.

If you don’t ‘know‘ exactly what you want then I urge you to find the questions that you would like answered. If you think about it, what you actually want is to have discovered the answers to your own questions. So discovering and exploring the answers to your own questions become the focus of your strategies and actions in Steps 3 & 4 of this process.

Fortunately we humans are amazing explorers. I’d argue that the world we have created has resulted largely from our ability to explore and discover the answer to our own questions, such as a famous question asked by Isaac Newton, ‘How can electricity give light?’.

When planning follow the four steps above, they are powerful and they work.

The OTM Plan for Personal Success® has just been launched on an online platform called Yes For Success so that anyone can now access this powerful process for creating the success and life balance that you want.

Gary Ryan enables organisations, leaders and talented people to move Beyond Being Good.

Addressing The Challenges Of Going Back To University

The Australasian Survey of Student Engagement identified that 27% – 34% of university students intend to drop out of university prior to completing their degrees.

Reasons for dropping out include:

  • Stress
  • Workload difficulties
  • Preference for current employment over study
  • Boredom

I know what it is like to have the strong desire to drop out. I took 7.5 years to complete my first degree which was supposed to take 4 years. The last 3 years of my program seemed to drag on forever. Every semester I would seriously consider quitting. My partner (now wife) kept urging me to stay course. “You won’t regret it!” she urged.

Truth be known I wasn’t the greatest student back in those days!  ‘P for pass’ was my mantra. Hardly a mantra for success!

When I finally graduated I did two things:

  1. I swore I would never go back to university; and
  2. Got a job in a field related to my studies because there weren’t any jobs available and unemployment had reached 11%.

The fact that I had completed my degree definitely mattered when it came to getting my first job because I was competing with other folk who also had degrees. My part-time work experience in the fitness industry also mattered.

It was this experience that taught me that my partner was right. Completing my degree did matter even if I didn’t get a job as a teacher. I learned that, to a large degree, my qualification was like a bus ticket. There are certain buses that you just can’t get on if you don’t have the ticket.

For a number of years I continued to swear that I would never go back to university. However as they say, you should never say, “Never!”.

Toward the late 1990s my career had taken off and I had reached the senior levels of the organisation for whom I worked. But I had hit the glass ceiling. Unless I continued my education and gathered some more tickets then my career options would be limited. At the end of 1999 I decided to enrol into my first post-graduate program and commenced that program in July 2000. As a Distant Education student who was working full time it was a real challenge. Balancing work, play and study was difficult. To add to my challenges I had become a first time father in January 2000. I had bitten off a lot! Maybe this story resonates with you?

However between graduating from my teaching degree and commencing my first postgraduate studies I had become a student of leadership. I had been doing a lot of reading about leadership and success and had discovered that I had far more control over my success than I had realised. And I put what I had learned into practice throughout my postgraduate studies. After graduating from my Graduate Diploma in Human Resource Management I immediately enrolled into a Master of Management program. My grades averaged a High Distinction and I loved the learning experience. All the while I was working full time and by the time I completed my Masters program we were about to have our third child (I now have five children!).

I understand what it takes to complete a degree when working full time and having significant family commitments. I also understand how managing your energy contributes to your ability to ‘manage’ when you have competing demands on your time. Which is why I want to share my ebook “Energy For Success – Seven Steps For Generating The Energy You Need For Success.” with you.

My complimentary ebook walks you through a simple seven step process where you will be able to quickly identify the key elements that generate energy for you, and which elements in your life drain your energy. You will then be able to create a re-enforcing cycle for energy that will enable you to have the energy to be a success throughout your postgraduate program.

One of those steps involves identifying the times in your life when you have felt full of energy and been able to perform at your best. What factors were present when you felt like that? What was it about those factors that seemed to really matter?

For me, I know that feeling fit and healthy gives me the sense of being able to tackle any task, no matter how big or small it is. When I don’t feel fit and healthy it is amazing how challenging even the smallest task can seem. So, it would seem that being fit and healthy is a key factor for my energy. And it is. What are your examples?

Once identified these factor often relate to each and provide you with amazing insights about what you should and shouldn’t do to ensure that you have the energy to complete your program.

If you’d like to learn more and be able to create your own cycle for generating your Energy For Success simply click this link and follow the prompts.

Gary Ryan helps individuals, teams and organisations move Beyond Being Good.

Gary Ryan enables individuals, teams and organisations to matter.
Visit Gary at http://garyryans.com

Break-Through Mindsets and Creating What You Want – Part 1

A young female relative of mine is amazing. In her early 20s she has been challenging her mindset and creating more of the life she desires. At 22 she had been a factory worker for 6 years. So much for Gen Y not staying with an employer!

But she hated her work. Everyday the same thing. Pull this lever, push that lever. Time moved so slowly she could hear the ‘tick tock’ of the clock above the noise of the machinery!

She wanted to quick. But what to do?

We had a chat. She mentioned that she had wanted to try some office work.

“What if you went and did some formal education, maybe starting with a Certificate II in Business Administration or something like that. Maybe you could then make the move off the factory floor.”

I’m a terrible student. I can’t study!“, was her reply.

Aaaah mindsets, they kick in very quickly when the unfamiliar is mentioned.

“What do you want?” I asked.

To get off the factory floor and to never have to look at a machine again! But I don’t know anything else!

“Which is why going back to some form of school will help. How else will you get away from factory work and get another type of job?” I queried.

Maybe I should give it a go. But my employer won’t help me. They have never given me any proper training.

“What if you were to ask them? What’s the worst they can say?”

No!“.

She went ahead and asked about support for some training. She even shared her desire to move off the factory floor. “No!” was the response she received and she was also told that she was, “Needed on the factory floor.” Yes, after 6 years she knew a thing or two about the machines.

Can you imagine her reaction to her employer’s negativity? “I’ll never get out of here. I need the money so I can’t quit. I’m stuck.” Mindsets are hard to shift and having an employer like hers made it even harder.

“What do you want?” I prodded.

To get off the factory floor.” was her response.

“What can you do to make that happen?” I probed.

Go back to school outside work.” she responded.

We discovered that she could do her course online and that due to government support it was far cheaper than expected. She completed her Certificate II in Business Administration. It might not sound like much but it was a monumental effort and moment.

She asked for a trial in the office.

“No” was the response. “We need you on the factory floor.” Apparently it was an honour to be employed by this employer and she should be grateful for the job she had. No need for self improvement around here!

See, what was the point!” she exclaimed to me. “I’ll never leave here!

“What do you want?” I asked.

To get off the factory floor.” she responded.

“What are you going to do now?” I probed, yet again.

Maybe I should do another course?” she suggested.

“Maybe you should. You have now proved that you can finish a course. Why not go to the next level and see what happens?”

“Okay. I’ll give it a go.” Her mindset had shifted. The power of evidence and movement was working.

She completed her Certificate III in Business Administration. She approached her employer about doing a trial in the office. “No! We need you on the factory floor.”

She signed up with an employee agency. She got offered a job as a clerk in a small company on less money than she was earning on the factory floor.

What do you think she did?

She quit her factory job. Aaah, to have been a fly on the wall and seen the look on her employer’s face…”but, but we need you on the factory floor!”. Well, yes you probably do. But an employer – employee relationship is a two way street. If they had given her a go in the office and supported her development, she’d probably be there today. But she’s not.

Moving away from what you don’t want can be a major motivator for getting you to take action, even if it may appear to be a backward step in order to create what you do want.It also takes bravery and courage. I’m proud of my young relative (can you tell?)!

Stay tuned for Part 2 of this mindset shifting saga where I will share more of the ups and downs of this major mindset shift that has, and is occurring in my relative.

Oh, and if you think the lack of her employer’s support in the story so far is mind-boggling, wait until you read Part 2… and the even greater challenges she has had with shifting her mindset from one of being out of control of her life to being in control of her life.

Gary Ryan enables individuals, teams and organisations to matter.
Visit Gary at http://garyryans.com